Last Updated: [25/MAR/2025]

MediServe (“we,” “us,” or “our”) operates the website https://gynecologistnoida.com and associated services, including OPD consultations, ultrasound, lab collections, and pharmacy services (collectively, “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal and sensitive information.

By using our Services, you consent to this policy. If you disagree, please discontinue use immediately.

1. Information We Collect

We may collect:

• Personal Data: Name, contact details (email, phone, address), date of birth, gender.
• Health Information: Medical history, prescriptions, diagnostic reports, ultrasound data.
• Transactional Data: Appointment details, payment information (via secure gateways like Razorpay/Paytm).
• Technical Data: IP address, browser type, device information (collected via cookies for analytics).

Note: We comply with the IT Act, 2000, and SPI Rules, 2011 for sensitive data (e.g., health records).

2. How We Use Your Information

• To provide medical services (e.g., appointments, prescriptions).
• For internal operations (billing, lab reports, pharmacy orders).
• To improve Services (analyzing anonymized data for trends).
• To comply with legal obligations (e.g., medical record retention).

We never sell your data. Aggregated, non-identifiable data may be shared for research.

3. Data Sharing & Disclosure

We may share information with:

• Healthcare providers: Doctors, labs, pharmacies involved in your care.
• Service partners: Payment gateways, IT vendors (under confidentiality agreements).
• Legal authorities: If required by law (e.g., court orders).

4. Data Security

• Encryption: SSL for online transactions.
• Access controls: Limited to authorized personnel.
• Retention: Health records retained as per Indian medical laws.

While we implement safeguards, no internet transmission is 100% secure.

5. Your Rights

• Access/Correction: Request your records via [contact email/phone] (subject to availability).
• Deletion: Request removal of non-essential data (subject to legal retention requirements).
• Opt-out: Unsubscribe from marketing communications.

6. Third-Party Links

Our website may link to labs, pharmacies, or payment gateways. We are not responsible for their privacy practices.

7. Updates to This Policy

We may update this policy periodically. Changes will be posted on our website with an updated “Last Revised” date.

8. Contact Us

For questions or grievances:
Email: [[email protected]]
Address:
MediServe,
CM 21, Sector 122, Noida.

Grievance Officer:
[email protected]

Meta Compliance Note

This policy meets Meta’s requirements for data collection via ads or integrations. We do not share sensitive health data with Meta unless anonymized for analytics.